77fdc's Privacy Policy
Your personal information is our top priority — we keep every user's data fully protected through SSL encryption and strict security protocols.
1 Introduction & Scope
Purpose of the Policy
77fdc believes that personal privacy is a fundamental right. The main purpose of this Policy is to inform you with complete transparency about what information we collect, why we collect it, how we use it, and under what circumstances it may be shared with third parties. Your consent and trust are the foundation of our service.
This Policy may be updated from time to time. If changes are made, we will post a notice on the platform and include the update date at the top of the Policy. Continued use of the platform after any changes means you agree to the revised Policy.
Scope of Application
This Policy applies to the following:
- All registered and unregistered users of the 77fdc website and mobile platform
- Members who create accounts, log in, and carry out transactions
- Anyone who contacts us through customer support
- Visitors who browse or review our services
2 Information We Collect
Identity Information
We collect the following information during account registration and identity verification:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (where applicable)
- Residential address
Financial Transaction Information
Payment-related information is collected during deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Documents required to verify the source of funds
Usage & Activity Information
The following is collected automatically while you use the platform:
- Login times, dates, and session details
- History of betting, game, and tournament activity
- Preferred game categories and browsing behaviour
- Records of communication with customer support
Technical Information
Collected to ensure system security and performance:
- IP address and device identifiers
- Browser type, version, and operating system
- Data collected from cookies and similar tracking technologies
- Network and connection information
3 Purpose of Information Use
77fdc uses your information only for specific and legitimate purposes. We never process your information except for the following reasons:
3.1 Service Operation & Security
The information collected is essential for creating your account, verifying your identity, authenticating logins, and processing transactions. Preventing fraud, complying with anti-money laundering (AML) rules, and ensuring the security of your account are our primary responsibilities.
3.2 Service Improvement & Personalisation
We analyse your preferences, playing style, and platform usage patterns to enrich your experience. This information is used to recommend relevant games, offers, and content. However, this analysis is always done in aggregate and never reveals your identity.
3.3 Customer Support
77fdc's 24/7 customer support team provides service in Bengali and English via live chat and email ([email protected]). Previous communication records and account information are needed to resolve your issues quickly and effectively.
3.4 Communication & Notifications
We use your email or mobile number to inform you about important account updates, transaction confirmations, security alerts, and platform changes. For promotional communications, we obtain your prior consent and give you the option to opt out at any time.
3.5 Responsible Gaming
We monitor your gaming activity to identify potentially problematic behaviour and offer support. In line with our responsible gaming policy, we provide limit-setting or self-exclusion options when needed. Information collected for this purpose is kept strictly confidential.
4 Sharing Information with Third Parties
4.1 Service Provider Partners
Only the necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, technical support, and cybersecurity services. These partners operate under strict confidentiality agreements and may not use the information they receive beyond their designated role.
4.2 Legal & Regulatory Authorities
77fdc may be required to provide relevant information in response to legal obligations, court orders, or legitimate requests from competent authorities. In such cases, we provide only the information specified in the particular request and make every effort to notify you, unless legally prohibited from doing so.
4.3 Fraud Prevention
If suspicious activity or evidence of fraud is found on an account, relevant information may be shared with security or law enforcement authorities to prevent or investigate fraud. This step is taken in the interest of protecting all users.
4.4 Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify users before any such change and give them the opportunity to decline the new terms.
5 Cookies & Tracking Technologies
Essential Cookies
These cookies are essential for the core functionality of the platform. They maintain your login session, store security tokens, and keep payment processes running smoothly. Essential cookies cannot be disabled, as 77fdc will not function properly without them.
Analytical Cookies
These cookies help us understand how users interact with the platform. The data collected is aggregated and anonymous — it does not directly identify any individual. We use this information to continuously improve the quality of our service.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other customisations. Their main purpose is to ensure a consistent experience on every visit.
Cookie Controls
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may mean that some features of 77fdc are no longer available. Contact our support team for detailed guidance.
6 Data Security Measures
77fdc has put strict technical and administrative measures in place at every level to protect your personal information.
6.1 Technical Security
- SSL/TLS Encryption: All data exchanged between users and the server is protected by SSL encryption, making it impossible for third parties to intercept.
- Encrypted Database: Sensitive data at rest is protected with AES-256 or equivalent encryption.
- Firewall & Intrusion Detection: A real-time monitoring system instantly identifies suspicious activity.
- Two-Factor Authentication: An additional security layer is available to prevent unauthorised access to your account.
6.2 Administrative Security
- Only authorised staff can access the minimum information necessary (Least Privilege principle).
- All staff receive regular training on privacy and security.
- Third-party access is regularly audited and governed by strict agreements.
- A process exists to notify affected users within a defined timeframe in the event of a data breach.
6.3 Data Retention Period
Your information is retained only for as long as required by legal obligations or to provide the service. After an account is closed, certain information may be retained for a specified period based on legal requirements. Once that period ends, the information is securely deleted or anonymised.
7 Your Rights & Controls
You have full control over your information at 77fdc. Your key rights are described below:
Right to Access
You can request at any time to know what information we hold about you. We will send you a detailed report within a reasonable timeframe.
Right to Rectification
If there are any errors or inaccuracies in your information, you can request a correction. After verifying the correct information, we will update it promptly.
Right to Erasure
You can request that your information be deleted if there is no legal obligation to retain it. However, some core information must be kept for active accounts.
Right to Restrict Processing
In certain circumstances you can request that processing of your information be restricted — for example, if the accuracy of the information is disputed or if the processing is objectionable.
Right to Data Portability
You can request your information in a structured, machine-readable format, which makes it easier to transfer to another service.
Right to Object
You can opt out by objecting to marketing communications or personalisation processing. We respect your preferences.
How to Exercise Your Rights
To exercise any of the above rights, contact our privacy team at: [email protected] — include "Privacy Request" in the subject line. We will respond within a reasonable timeframe after receiving your request. Some additional information may be required to verify your identity.
8 Protection of Minors
Age Restriction
77fdc strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors. If a user's age appears inconsistent with the information provided at registration, the account is temporarily suspended and identity verification is carried out.
If you become aware that a minor has created an account on 77fdc, please notify us immediately at [email protected]. We will take prompt action and delete any information collected.
9 International Transfer of Information
Cross-Border Data Transfers
In some cases, your information may be processed or stored on servers outside Bangladesh. For such transfers, we ensure that equivalent privacy and security standards are maintained in the destination country or at the recipient organization. Where required, we use international data transfer agreements (such as Standard Contractual Clauses).
Before sharing information with any third-party service provider, we evaluate their privacy and security practices and ensure compliance with applicable laws.
10 Policy Changes & Contact
Update Process
77fdc reserves the right to update this privacy policy from time to time. For important changes, we will:
- Display a notice on the platform
- Send a summary of changes to the registered email
- Clearly state the update date at the top of the policy
- An opportunity to re-consent will be provided for significant changes
Continued use of the platform after changes are made will be considered your agreement to the revised policy. The latest policy will always be available on the 77fdc privacy policy page.
Contact Information
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7, in Bengali and English
Our privacy team will respond to your request with care and reply within a reasonable time.